When you first get in touch
When you first get in touch, whether it’s via our website, by phone or email, we always make sure that we speak with you. This lets us have a good understanding of why you are getting in contact with us and gives you an idea of what we can do to help.
We will invite you to a meeting with one of our advisers. This is normally held at our offices in Edinburgh. If that is not possible, we can use technology such as Skype.
In advance of this meeting we will email you, asking you to:
• complete some forms that gather information about you, your finances and your attitude to risk; and
• bring certain information with you e.g ID for money laundering purposes or details of your current financial investments.
This lets us make sure that the meeting itself can be about you and not about admin!
This meeting is an opportunity for you to get a feel for us and how we work. We will discuss, define and agree what you want to achieve and establish if we can help you.
Following our meeting, we will write to you with a detailed proposal. This lays out what we would do for you and the likely cost of our advice. We estimate this by considering the amount of time our various teams will need to research and consider your situation and goals.
We will give you our client agreement, which contains our terms of business. You need to sign this if you decide that you want us to go ahead, before we can proceed to preparing our report.
Our proposal remains valid for 30 days, and there is no obligation to accept. There is no fee to pay if you decide not to accept our proposal.
If you decide to appoint us, we will start our review and the drafting of our report. This typically takes eight weeks to prepare. Dependent on your circumstances and the number of product providers we have to correspond with. We will confirm an expected delivery date with you.
Your report will be specific to your situation, it will:
- review your existing plans
- confirm your goals
- detail specific steps on how to achieve these
We provide the pros and cons of different courses of action or investments. At the end of your report we make detailed recommendations which we prioritise for you.
Once you have reviewed your report we will then meet you a second time to discuss your report and our recommendations.
If you proceed with our recommendations we will help you with their implementation, such as completing any paperwork required, corresponding with financial product providers etc.
The processing and administration around financial products can discourage people from making changes. The size and experience of our administration and technical teams allows us to provide a great level of service in this area.
At our second meeting we will also discuss our on-going services. We can review your affairs regularly, either remotely with a written report sent out to you, or presented to you at a face to face meeting. Depending on the complexity of your financial affairs the review will be either annual or biannual. In some instances it is agreed that every second year is sufficient.
At each of these structured reviews we look at your current situation, check progress against your goals, and recommend any adjustments required in response to your circumstances.