Employers Frequently Asked Questions

We provide consultancy, broking, and ongoing support for group pensions, life assurance, income protection, and health benefits. We also offer access to a tailored branded online platform for flexible benefits communication and administration.

Yes. Our platform, delivered via our sister company Lightbox Reward, allows employees to view, manage, and tailor their benefits online. It’s designed to boost engagement and simplify administration for HR teams.

We work with a wide range of employers—from growing SMEs to established firms—offering scalable solutions that match your needs and budget.

Our fees are tailored based on employee numbers and service scope.

We provide comprehensive support for group insurance schemes, including annual review meetings, market reviews and insurer comparisons, claims support, underwriting assistance, and compliance monitoring (including benefit-in-kind reporting). Our tailored approach ensures your scheme remains competitive, compliant, and aligned with your business objectives.

Our team delivers end-to-end support for group pension schemes, including governance reports and meetings, tapered annual allowance support, triennial re-enrolment and statutory communications, and full pension scheme administration. We also offer pensions clinics for employees, helping them make informed decisions about their retirement planning.

We offer a highly personalised, transparent service with fees tailored to your business size and needs. Our annual fees for ongoing broker support are calculated based on the number of employees, the scope and complexity of services, and the level of platform administration required. Where possible, we offset fees with commission payments from providers.

Yes, we have decades of experience working with international employee benefits. We also work with a network of global partners to deliver benefits in certain countries, where required.

We act as an extension of your HR or leadership team — helping you design, manage, review, benchmark, communicate, and maintain fully compliant benefits programmes. Our goal is to bring clarity, reduce workload, and strengthen the employee experience.

We manage the entire renewal cycle: reviewing market options, negotiating with providers, analysing cost movements, preparing board‑ready summaries, and ensuring your benefits remain competitive and aligned with your strategy.

Absolutely. Clear communication drives value and boosts engagement. We can support everything from launch campaigns and benefit guides to ongoing materials and employee presentations.

We continually monitor legislative and regulatory changes. As an FCA‑regulated firm, we provide proactive updates, practical guidance, and clear recommendations to ensure your benefits remain compliant and well‑governed.

Yes. We help ensure new employees receive the right information at the right time, and we support employers in managing leavers fairly, accurately, and in line with scheme rules.

We combine market insight, cost‑control strategies, and effective plan design to achieve long‑term sustainability without sacrificing employee value. Our focus is achieving the right balance between cost and impact.

Yes. We can support with wellbeing programmes, communication strategies, and engagement campaigns that strengthen employee satisfaction and retention.